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Accounts Receivable (AR) Specialist—St. Paul, MN

Job Summary

The AR Specialist is responsible for the daily processing of customer payments including preparation of bank deposits and lockbox activity. Reconcile customer account balances and respond to customer inquiries. Assist in gathering and maintaining exemption and resale certificates, and ensure accuracy and completeness of supporting sales tax documentation. Assist in the review and collection of customer accounts and evaluation to determine credit worthiness and term limitations. Responsible for supporting, improving, and maintaining operational reporting. Work cross functionally to assist with automation, process and procedural enhancements and problem resolution. Participate in self audits and assist in providing sales tax audit and financial audit support.

Essential Duties and Responsibilities:

  • Prepare and process daily lockbox and deposits, and accurately apply cash and credits to customer accounts
  • Prepare, review and deliver daily invoicing to customers
  • Responsible for invoicing correction, credit memo issuance, past due notices and statement generation.
  • Respond to customer inquiries, reconcile customer accounts to resolve discrepancies and seek issue resolution
  • Assist with the collection and retention of exception and resale certification records. Work with Customer Service to ensure appropriate processes are consistently followed and documentation obtained. Perform periodic reviews to ensure documentation is in order and compliance is achieved
  • Responsible for financial audit and sales tax audit support. Assist with other credit and finance operations functions as needed or in an effort to manage workflow and cover absences. Respond to W9 requests.
  • Assist in Credit & Collection activity in the review and collection of past due accounts in an effort to achieve desired results and acceptable aging & DSO ratios. Maintain documentation of correspondence and status
  • Perform daily review of orders on credit hold, taking action as necessary to resolve issues. Communicate collection and credit limit issues with Sales, Customer Service, Accounting Manager and Controller
  • Assist in the evaluation of new & existing customers for credit worthiness and terms adjustment.
  • Create and maintain collection and customer management reports and daily stat reporting (Orders, Revenue, BO & WIP) for internal distribution
  • Work cross-functionally with IS, Customer Service, Sales and the Warehouse as an operational expert to improve processes, efficiencies, and execute issue resolution.
  • Provide system testing and analysis. Assist in the implementation of various tools (i.e. lockbox data entry & interface, desktop deposit, RMA implementation, etc...) in an effort to enhance automation opportunities
  • Demonstrate professional acumen when communicating with internal and external customers in an effort to maintain working relationships

Education and Experience Qualifications

  • High school diploma required, Associate’s or Bachelor’s degree preferred
  • 3 or more years of experience in accounts receivable positions or equivalent. Prior publishing and trade account experience highly desirable

Required Knowledge Skills and Abilities

  • Proficient with the use of Microsoft Office products (Outlook, Word, Excel, etc) and previous ERP systems experience required
  • Experience with general operational business practices
  • Understanding of collection and sales and use tax laws and regulations
  • Ability to independently investigate irregularities and work through problem resolution
  • Demonstrated ability to work in a team environment
  • Excellent verbal and written communication skills
  • Proficient in planning, organizing, and managing multiple tasks
  • Attention to detail, accurate and customer service oriented a must

To be considered for this position, you must submit your salary requirements, resume, and cover letter and apply through,,, or No phone calls please.

EMC Publishing LLC is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities.

EMC Publishing, LLC is committed to providing Equal opportunity to all applicants. In accordance with our policies and federal law, we’re committed to provide reasonable accommodations so if you are a qualified disabled person, a disabled veteran or have other barriers to access our online application system, please contact Human Resources at 651-290-2800 to discuss alternative ways to apply for employment.